Oracle is buying Knowledge Management Vendor InQuira

http://www.pcworld.com/businesscenter/article/236804/oracle_buys_inquira_to_boost_fusion_crm.html

 The above article is from PC World. This explains how Oracle is buying out InQuira to improve their Fusion Application products by offering better Knowledge Management capabilities.

Oracle provides complete, open, and integrated business software and hardware systems for 370,000 customers in 145 countries. It's the only vendor able to offer a complete technology stack where every layer is integrated to work together as one system. Started 30 years ago with a relational database and now offers a complete stack: Oracle Enterprise Linux OS, Oracle VM, Oracle Fusion Middleware, Sun Storage Systems.

InQuira is a Knowledge Management Vendor that is privately held and has about 85 customers including Sprint, 3M, Yahoo and Avis. Their software helps companies improve effectiveness of customer-service operations.  InQuira uses patented Natural Language Processing capabilities that help determine the true intent of a customer’s question.

Oracle’s Fusion CRM Application was developed for 6 years. Acquiring InQuira will fill the gaps in the product. InQuira’s software has been integrated with Oracle’s CRM on Demand since 2009. CEO of Constellation Research said: “InQuira is one of the top knowledge management vendors in the business. Oracle could build out its own knowledge management system but the fact is that knowledge management is a specialized niche, not only in terms of technology but the customer base."